Refund policy

Returns and Refunds

Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect colour selection, except where required by applicable consumer law.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@somecoffeesomecosmos.com within 30 days of delivery. Please include your order number and clear photos showing the issue.

If the claim is approved, we will arrange a replacement or refund at no additional cost to you. In most cases, you will not need to return the defective item.

Cancellations

Orders are sent to production shortly after they are placed. Once production has started, we may not be able to cancel or modify the order.

EU and UK consumer rights

Nothing in this policy affects any statutory rights you may have under applicable consumer protection law. Where a legal right to cancel or return an order applies, we will honour that right.

Refunds

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

For any return or refund questions, contact us at support@somecoffeesomecosmos.com.